ࡱ> ]_\k [bjbj .fǗ\Ǘ\#DxYYYYYHHH&(((((($5JLuHHHHHLYYHYY&H&YMcX0$HHHHHHHLLHHHHHHHHHHHHHHHH : PHIU KHO ST KIN KHCH HNG (V cht lng dch v bo co phn tch th trng) Cng ty ....................... knh mong Qu v cng nh gi cht lng dch v bo co phn tch th trng bng cch tr li cc cu hi trong phiu kho st di y. S hp tc ca Qu v s gip chng ti p ng tt hn nhu cu ca Qu v v sn phm, dch v. A. PHN THNG TIN KHCH HNG H v Tn:& & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & . n v cng tc:& & & & & & & & & & & & & & & & & & & & & & & & & & & & & S in thoi:& & & & & & & & & & & & & & & & & & & & & & & & & & & & & & . Email:& & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & & .. B. CHT LNG DCH V 1. Qu khch hng nhn thy mc gi i vi cc bo co ca chng ti hin nay  ph hp cha? & Ph hp & Nn gim khong 10-15% & C th tng gi nu p ng cc yu cu sau: (in s th t phng n chn) ........ 1. Thng tin cp nht hn v a dng hn. 2. C s ng gp ca cc chuyn gia uyn thm trong ngnh. 3. Yu cu khc (vui lng ghi r) 2. Qu khch hng la chn cc bo co theo tn sut? & Tun & Thng & Qu & Nm 3. Qu khch hng s dng cc thng tin trong bo co cho mc ch g (c th chn nhiu phng n): & Xy dng k hoch kinh doanh hng qu/hng nm & Xy dng d n u t & Vit bo co t vn/ bo co phn tch & Tham kho cho  ti/lun vn/lun n/bi bo & Mc ch khc (vui lng ghi r) ............................................................................................................................ 4. Theo Qu khch hng, cc bo co cn b sung, iu chnh nh th no? & Phn tch chuyn su hn & Gim phn tch, tng s liu & Tng thng tin th gii & Tng thng tin trong nc & Cung cp thng tin doanh nghip & S liu cn cp nht hn & Bo co cn di hn & Bo co cn sc tch hn & iu chnh khc (vui lng ghi r) ............................................................................................................................ 5. Qu khch hng chn hnh thc mua hng no: & Hp ng theo nm (gm bo co thng, qu, nm) vi mc gi thp hn 20% so vi gi bn l & Hp ng theo nm vi gi thp hn 15% so vi bn l v u i gim gi 50% i vi cc bo co gia tng nh: Bo co tng hp chnh sch v ngnh hng trong nm; Bo co tng hp v hng ro k thut i vi ngnh hng trong nm; Bo co tng hp v cc kinh nghim sn xut, kinh doanh thnh cng i vi ngnh hng trong nm& & Mua l 6. Qu khch hng c mun cp nht thng tin thng xuyn v cc sn phm mi ca chng ti hay khng & C & Khng Nu c, xin vui lng cho bit hnh thc cp nht la chn & ng ti trn website ........................... & Gi vo hm th in t c nhn ca qu khch hng & Gi thng tin vo in thoi ca qu khch hng & Gi in thng bo trc tip & Hnh thc khc (vui lng ghi r) C. CC KIN KHC ............................................................................................................................ ............................................................................................................................ ............................................................................................................................ Xin trn trng cm n v knh chc Qu khch hng an khang thnh vng! 2. Mu phiu kho st kin khch hng s dng sn phm v dch v 1- Qu khch  tng s dng sn phm ca ............................ cha? & Cha tng dng & ang dng &  tng dng & kin khc ............................................................................................................................ 2- Qu khch c d nh s tip tc s dng sn phm ca ............................ khng? & S tip tc s dng & Cha c k hoch & S dng sn phm ca ca hng khc & kin khc ............................................................................................................................ 3- Theo qu khch thi  phc v v t vn ca nhn vin ............................ nh th no? & Thn thin, lch s, c thi  tt, quan tm n khch hng & Chp nhn c & Thiu tnh chuyn nghip, khng chp nhn c & kin khc ............................................................................................................................ 4- Theo qu khch cht lng v thi gian x l h tr, gii quyt cc s c ca ............................ l: & Nhanh chng, kp thi, thu o & Chp nhn c & Cha kp thi, chm & kin khc ............................................................................................................................@B d f h T V h j RT46:<xz(*^``b8:  np!!""""""##$h|qOJQJ^Jh|q0J5\ h|q6 h|q0Jh|q h|q0JUB  X  d f h T h ~hkd$$Ifl$h% t0644 layt|q $$Ifa$$a$gd|q$a$gd|qh JZ&R4xr:x(^`$a$gd|q8 n !!!"""""#0#*$$%6%%$a$gd|q$a$gd|q$$%%6%8%%%^'`''''(`(b(Z*\*******,888888888::::::::<<<<<<X>Z>>>>>8H:HBHDHRHTHIIIIIJzK|KKKKKKKKKMM>M@MxMzMMMNNOOOOOOOOOOUh|qh|qOJQJ^J_%%&^'''`(|(v)Z****+8888889::::; <<<$a$gd|q 5- Theo qu khch gi sn phm ca ............................ nh th no? & Gi cao & Gi hp l & Gi r & kin khc ............................................................................................................................ 6- Qu khc c gp tr ngi g trong qu trnh mua - nhn sn phm khng? & D dng v nhanh chng & Bnh thng & Cn gp vn  & kin khc ............................................................................................................................ 7- Qu khch c gp tr ngi g trong qu trnh thanh ton khng? & C & Khng & kin khc ............................................................................................................................ 8- Theo qu khch ni dung ca ............................  y  cha? & Ni dung y  v p & M h cha chi tit, thiu chuyn nghip & kin khc ............................................................................................................................ 9- Nu cho thang im t 01 n 10  nh gi cht lng sn phm v dch v ca ............................ th qu khch s chm bao nhiu im? .................im 10- Qu khch vui lng cung cp thng tin c nhn v ng gp kin v sn phm v dch v ............................ ang cung cp, y l c s  qu khch nhn c u i gim gi t chng ti. H v tn: ............................................................. Email lin h: ............................................................. S di ng:............................................................. 3. Mu phiu kho st cht lng dch v ca nh hng, khch sn H v tn khch hng:............................................................. S in thoi:............................................................. Email lin h:............................................................. *** 1- S ln n vi nh hng...............................: ....................ln 2- Bn c cm thy hi lng/thoi mi vi khng gian nh hng hay khng? & C & Khng & kin khc ............................................................................................................................ 3- Bn c thch cch thit k, trang tr ca nh hng khng? & C & Khng & kin khc ............................................................................................................................ 4- Bn c hi lng v vn  v sinh ca nh hng? & Rt hi lng & Hi lng & Bnh thng & Khng hi lng & kin khc ........................................................................................ 5- Cc mn n ca nh hng c ngon ming khng? & Ngon, va ming & Bnh thng, khng c sc & Khng, rt t & kin khc ........................................................................................ 6- Bn c hi lng vi s tin m bn b ra cho mn n  khng? & Rt hi lng & Hi lng & Khng hi lng 7- Bn nh gi th no v menu ca nh hng? & a dng mn n & t la chn & t mn trng ming, khai v & Nhiu mn n v hi sn, cn b sung thm tht & Nhiu mn n v tht, cn b sung hi sn & kin khc:& ................................................. 8- Bn cm thy thi gian ch i mn n nh th no? & Lu & Nhanh chng & Bnh thng 9- Bn nh gi th no v cht lng phc v c nhn vin? & Rt hi lng & Hi lng & Khng hi lng 10- Nhn vin phc v c phc v bn tn tnh khng? & C & Khng & kin khc ............................................................................................................................ 11- Bn c quay tr li nh hng vo nhng ln k tip khng? & Chc chn c & C th c & C th khng & Chc chc khng & kin khc ......................................................................... 12- Bn c sn sng gii thiu nh hng n bn b, ng nghip& ca mnh  cng nhau n v tri nghim khng? & C & Khng & kin khc ............................................................................................................................ 13- Bn n tng hay thch iu g nht  nh hng: ............................................................................................................................ ............................................................................................................................ ............................................................................................................................ Cm n bn  dnh thi gian  thc hin kho st ny! <<<=X>>>>? 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